Free Shipping on all orders $99+

800.344.2577 Mon - Fri, 8:00 am - 4:30 pm CT
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FAQs

    WE'RE HERE TO HELP    

Find answers to frequently asked questions and concerns below.
For additional questions regarding any products,
you can reach our customer service team at 800.344.2577,
Mon - Fri, 8:00 am - 4:30 pm CT.

    • Who can I contact about accessibility issues I encountered on this site?

      ALPS Cedar Ridge is committed to making its website accessible to all individuals. Please review our Accessibility Statement. 

    • When will my order ship?

       

      Orders will typically be shipped within 2 to 3 business days.

       

      Note: If you need your order expedited, please place your order by calling us at 800.344.2577, Mon - Fri, 8:00 am - 4:30 pm CT.

       

    • Will I receive a shipping confirmation?

      Once the items leave ALPS Warehouse, you will receive an email confirmation with tracking information. 

    • How and when are shipping costs determined?

       

      Shipping cost will be based on the order subtotal. Shipping chart and free shipping apply only to orders sent to the continental United States. For shipping to PO boxes, APO/FPO, Alaska, and Hawaii please call 800.344.2577.

       

      Order Amount
      $0 – $29.99
      $30 – $98.99
      Over $99.00

      Standard Ground (Continental U.S.)

      $9.99

      $14.99

      FREE

    • Why am I receiving a charge from Active Lifestyle Products and Services?

      Cedar Ridge is a branch of Active Lifestlye Products and Services.

    • Does a footprint come with the tent or do I purchase one separately?

      Footprints are sold separately. Please call 800.344.2577 if you have questions about which one would work best for your tent.

    • Why should I get a footprint?

      Footprints are like “insurance” for your tent floor.  If you happen to have debris puncture your tent floor, it’s much easier and less expensive to just replace a footprint than your whole tent. Our footprints are customized to fit each ALPS tent individually and are a great addition to making your gear collection last longer. They are cut a little smaller than the dimension of the tent floor to assure water does not get drawn underneath your tent during a rainstorm and have corner attachments, which help keep it in place. Simple, fast, and all at a great price.

    • Can I buy a replacement fly or tent poles?

      Yes, please call 800.344.2577 for more details. Upon calling, please have the following information available: the country of origin and the order number of the tent. This information can be found on any of the 3 white law tags: inside the carry bag by the instructions, on the rainfly, or inside of the tent.

    • My promo code isn't working, why?

      Please make sure you are logged into your account before using the code. If you continue to have problems, please call 800.344.2577.

    • Is there a showroom?

      Yes, but only by appointment or event. Please contact kelly@alpsbrands.com for further information. 

    • Does ALPS offer a Military and First Responder discount?

      First off, thank you for your service! ALPS provides a discount for Military and First Responders. Please call 800.344.2577 for more details. 

    • Have other questions?

      We can be contacted at 800.344.2577 (Mon - Fri, 8:00 am - 4:30 pm CT).